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FAQ's
 Who is eligible for a Sussex County Library System card?
For a free 3-year card valid in all libraries in the Sussex County Library System
Residents of Sussex County (except Sparta)
Sussex County property owners including summer resident property owners (except Sparta)
students attending Sussex County schools (except Sparta)
For a free 1-year card valid in all libraries in the Sussex County Library System
Non-resident individuals who work in Sussex Count
hotel/motel residents of Sussex County
summer residents who rent property in Sussex County
campground residents of Sussex County
A paid card ($25 annual fee) valid in all libraries in the Sussex County Library System
residents of other New Jersey counties or states
Reciprocal Borrowing
Patrons with a valid library card from Sparta Public Library, and all northern New Jersey patrons whose libraries participate in the Open Borrowing Prgoram may use their card to check out any circulating materials that are on the shelf of any Sussex County Library System Library.
 How do I obtain a library card?
Print out and complete the application [word format or pdf format]. Bring the application to any Sussex County Library along with:
Adult Residents, property owners, hotel/motel residents: current i.d. with a Sussex County street address (driver's license, checkbook, mail received, tax records, utility bill with location of service, rent receipt. P.O. boxes are not acceptable.
Children need to be 5 years old or in kindergarten. A parent or guardian must have a Sussex County library card, or an i.d. as described under Adult Residents.
Students 13 and older may register for their own card. A current children's or parent's Sussex County library card, school i.d., or report card is required.
Non-resident individuals: current i.d. with name, employer and employer's address and current i.d. with home address. P.O. boxes are not acceptable.
Summer residents who rent, campground residents: current i.d. with local address, mail received or rent receipts and current i.d. with permanent local address.
 Where can I use my library card?
A Sussex County Library System card may be used at the Main Library and at any branch of the Sussex County Library System. In addition Sussex County Library System card holders may borrow materials from the Warren County Library System libraries, the Sparta Public Library and the Washington Boro Public Library in Warren County. For details on the service and policies, CLICK HERE.
 Does the Sussex County Library System offer public and/or wireless Internet access?
Public internet access as well as wireless access is available at every branch in the Sussex County Library System.
 What are the Sussex County Library System phone numbers?
- Main Library (Frankford): 973-948-3660
- Dennis Memorial Library (Newton): 973-383-4810
- Dorothy Henry Memorial Library (Vernon): 973-827-8095
- Eastern District Branch (Franklin): 973-827-6555
- E. Louise Childs Memorial Library (Hopatcong): 973-770-1000
- Sussex-Wantage Branch Library: 973-875-3940
 What resources and services does the Sussex County Library System offer?
The Sussex County Library System has resources in many formats, including books, audiobooks, music on cassette and CD as well as DVDs. Materials for both children and adults are available, and programs for adults and children are offered at all branches throughout the year, including a Summer Reading Club. Special collections include local history and genealogy, health information, and federal and state documents. For further information, contact the Main Library or any branch.
 How do I reserve a meeting room?
The Main Library and three branch libraries have Meeting Rooms that may be reserved by the public for non-profit use. Click here for the reservation application. Reservations can be requested up to 12 weeks in advance from date of application by calling the Main Library or, the Dorothy Henry Memorial Branch, the Franklin Branch, the Sussex-Wantage Branch, or the E. Louise Childs Memorial Branch. Granting of the use of a meeting room will be based upon compliance with the Sussex County Library System Meeting Room Policy.
Where can I find my PIN number?
Your default PIN number is the last 4 digits of your home phone number. The next time you stop by the library, you can ask the staff at the Circulation Desk to change it to any 4 digit number for more privacy.
Can I renew my books online?
Yes! Simply follow these steps:
To renew a book or books:
a. select Library Catalog from the main web page, then click on your home library
b. click on the table labeled My Account
c. type in the COMPLETE barcode number with no spaces on the back of your library card & your PIN number (the last 4 digits of your home phone)
d. click on Items Out
e. click in the box next to the title(s) you want to renew and then click the Renew Selected button
f. the new due date will appear on the list
NOTE: A book becomes overdue based on the time of day the item was initially checked out so if you check out an item in the morning and wait til the afternoon of the due date to renew it, the book will be considered overdue. Instead, call the library and they will renew the item for you.
How do you select your audio book formats?
The Sussex County Library System purchases audio book materials through a specific set of companies. When purchasing books on tape or CD, if they are available in both formats, every effort is made to purchase the title in both formats. There are instances though, where a particular title is only available in one format. There are also instances where the cost is prohibitive in a particular format. If there is a particular title in a specific format that is especially desirable to you, please let us know and we will see what we can do to obtain it for you.
How can I place a hold on a book that is checked out?
Go into the Library Catalog, select the library you regularly use, and type in the title of the book. Select the specific title you are interested in. Click the Request Item button. Type in your COMPLETE bar code number (with no spaces) that is on the back of your library card and your PIN number (default is the last 4 digits of your home phone number). Click the Login button. Verify that the library where you want to pick up the book is selected. Then click the Place Request button. Then either click Return to Searching and you will still be logged in or click Logout and Return. You will be called when the book is ready for you to pick it up.
What do I do if I can't get into the online catalog?
What browsers work best with HiP?
- Microsoft Internet Explorer 5.5 or later (If you have Windows 95 or 98, the highest version of Internet Explorer that you can use is 5.5 )
- Netscape Navigator 6.1 or later
- Netscape Communicator 4.7 or later
- AOL browser works if TopSpeed accelerator is disabled
- Earthlink browser works if the accelerator is disabled
- Walmart browser does not work
- Safari works on a Mac if caching is disabled (or you can use IE or Netscape on Mac OS X)
- Opera works with specific settings
- Mozilla works with specific cache setting
- Firefox works with specific cache setting
- Galeon for Linux generally works but there may be some problems
- WebTV works with basic HiP features but not all features are available
- Third party accelerators such as Propel cause problems with HiP
I have the Opera browser. Can I use HiP?
- We are aware of significant problems with some versions of Opera, e.g., you cannot login to HiP.
- We have done tests using the latest version of Opera (currently version 7.51).
- Make the following change:
- Go to the Tools/Preferences menu,
- Click on Network and Identification,
- Then select "Identify as Mozilla 3.0", "Identify as Mozilla 4.78", or "Identify as Mozilla 5.0".
I have the Galeon browser for Linux. Can I use HiP?
- We have a patron report that Galeon 1.2.5 for Linux works with HiP. There may be some problems with using the Back button and occasionally going back to an earlier screen than expected, but this has not been thoroughly tested.
I have WebTV. Can I use HiP.
- We have reports that generally WebTV works with HiP. The My List feature doesn't work. Show Details worked until a recent upgrade
I am not able to access iPAC catalog (AT&T customer)?
- Uninstall 'AT&T World Net Accelerator' program.
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How can I find out what books I have checked out and on hold?
From the Library's main webpage, select Library Catalog. Click on Login in the top right corner of the screen. Type in your COMPLETE bar code number (with no spaces) that is on the back of your library card and your PIN number (default is the last 4 digits of your home phone number). From here you may select Items Out, Hold Requests, Blocks, Profile, or if you have selected it, Circulated Items (a history of what you have checked out).
I have an AOL browser and I can't place more than one hold.
- Most AOL users are able to use HiP successfully with their AOL browser.
- Some AOL users cannot place more than one hold on HiP without logging out and logging back into HiP.
I don't have AOL but I can't place more than one hold.
- We have heard of problems similar to the above AOL problem with the Safari browser on an iMac, and Earthlink and Walmart dialup Internet. These browsers have "accelerators" similar to AOL's which store (or cache) web pages on your local PC to speed up the connection. (Please read about AOL above, especially AOL 9.0 and TopSpeed.) Mozilla/Firefox has the same problem with certain cache settings.
We believe the accelerator or cache setting is preventing your browser from getting a current display of the HiP "place hold" screen so you cannot place more than 1 hold unless you logout and log back in to HiP.
A solution to this problem is to use Internet Explorer (IE) or Netscape while you are using HiP. If you prefer, you can change back to your or other browser when you are not using HiP.
- For Earthlink:
We have found that if you turn off the Accelerator on the Earthlink browser, the holds problem is solved. Or, after you start up your connection with Earthlink, minimize the Earthlink browser and look for Internet Explorer on your computer.
- For Walmart:
It appears that the accelerator is built into the Walmart browser and can't be turned off. After you start up your connection with Walmart, minimize the Walmart browser and look for Internet Explorer on your computer.
- For Safari on a Mac:
You can permanently disable the cache in Safari by doing the following:
1. Go to Go/Applications on the Mac OS X toolbar.
2. From within the Applications window, double click on the Utilities icon.
3. Double click on the Terminal icon to open a Terminal window.
4. At the prompt type: rm -r ~/Library/caches/safari/
3. Then type: touch ~/Library/caches/safari
This creates and empty file where Safari expects its cache to be and prevents it from caching any pages. We also have reports that IE and Netscape work with HiP on a Mac.
- For Mozilla:
You need to change the cache setting in Mozilla by doing following:
1. Go to Edit/Preferences on the Mozilla toolbar.
2. Click on Advanced, then Cache.
3. Change the setting to "Compare the page every time".
- For Firefox:
You need to change the cache settings in Firefox by doing the following
1. In the Location bar type: about:config
2. Press Enter. Firefox will display a list of configuration settings.
3. In the Filter box, type: cache
4. You will see the configuration settings relating to the browser cache.
5. Double-click on Browser.cache.doc_check_frequency
6. Change the setting from 3 to 1.
7. Click OK.
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